IS YOUR BUSINESS SUFFERING FROM ‘SHINY OBJECT’ SYNDROME?
Posted: March 7, 2012 Filed under: General Articles | Tags: bbc, business software, cga, CGA Enterprise Solutions, Hardware, Infrastructure, IT, Upgrade Leave a commentThe BBC has written about how small to medium sized businesses can be left ‘all at sea’ when it comes to IT. It’s all well and good wanting to stay abreast of the latest technology but when is it right to review your IT infrastructure and when is enough enough? 
The BBC article talks about how some businesses suffer from ‘Shiny Object Syndrome’, that is the drive to keep up with the latest technological advancements but not necessarily having the resources to host and administer these.
At CGA Enterprise Solutions, we can help you navigate even the most choppiest of IT dilemmas with objective, impartial advice.
If you’re thinking that your IT infrastructure needs an overhaul or your business software needs an upgrade, then talk to us first. Chances are you may need that upgrade but you may not need to spend a fortune doing so.
Give us a call on 0845 2576001 or click here.
To read the BBC article , click here.
WHAT DO CGA, BOX and PODIO HAVE IN COMMON?
Posted: March 1, 2012 Filed under: General Articles | Tags: box, cga, CGA Enterprise Solutions, cloud solutions, paperless, podio, virtual office Leave a comment
As you know, we’ve been going through some major transitions here at CGA Enterprise Solutions, and as part of that process we’ve adopted some tools to help do what we do even better!
We’ve become business partners with PODIO. PODIO enables us to create virtual workplaces to collaborate real time with our customers. Initial trials have been hugely successful and we’ll soon be making PODIO available to many more of our customers. PODIO helps us manage projects, deal with customer service queries and generally interact with all of our business partners via the power of the cloud.
We’ve been looking at trends over the past year and have learned that over 65% of customers contacting our helpdesk preferred to send us an email rather than pick up the phone. We believe this is because once an email is sent, an individual can go about their duties in anticipating of a reply versus picking actually being tied up on a potentially lengthy phone call. Furthermore, emails allow our customers to send us screenshots of the problem they are experiencing as well as attach any associated files.
PODIO goes one step further. It allows us to share all the same information in one space where collaborators can post files, graphics, and comment on a specific topic in real time. We’ve found this particularly useful with projects where the whole project team can view and comment on deliverables at their convenience. PODIO works in pretty much the same way as Facebook with a user friendly interface. It’s also highly customisable which enables us to tailor each work space to the needs of that business partner/project.
Last year we adopted cloud based document sharing solution, BOX, to share project documentation with our customers. This year we stepped things up a gear by virtualising our operations, this included filing and storing all of our documentation in BOX. Retrieving documents is now just a keystroke away, and there’s no need to worry about disaster recovery or version control as this is all covered by the power of the cloud. A paperless office is possible and we’ve proved it. Get in touch with us if you’d like to know more about how to manage your business on the move and via the power of the cloud.
But that’s not all, this week we were one of the first to learn that the guys at PODIO have developed a link with PODIO which means we can now easily access and share documents with our business partners in seconds.
You can read PODIO’s official press release, featuring CGA, by clicking here. If you’d like to know more about any of the topics included in this article, simply send an email to info@cga.co.uk. If you’d like to know more about PODIO, click here.
GET 3 YEARS OF ANTIVIRUS AND ANTISPAM PROTECTION FOR THE PRICE OF 2!
Posted: February 25, 2012 Filed under: Antivirus & Antispam | Tags: antispam, antivirus, CGA Enterprise Solutions, malware, panda, spam, trojan, unwanted email Leave a commentPanda Office Protection uses the power of the cloud to protect you, your business and your staff from viruses, malware and spam.
Whatever your company, a small or medium-sized business or a large enterprise, Panda Security provides the global solution that best 
adapts to your protection needs. Easy to install, easy to maintain and easy to afford.
And now, to celebrate the launch of our new website, we’ve teamed up with Panda Security UK to bring you an exclusive offer; get 3 years protection for the price of 2!
This is a limited time offer.
For more information, visit the Panda Office Protection page, call 0845 2576001 or click here to send us your enquiry.
CGA’s NEW MANAGING DIRECTOR /CEO APPOINTED
Posted: January 30, 2012 Filed under: News | Tags: Andy Brooker, ceo, cga, CGA Enterprise Solutions, Chief executive officer, managing director, Paul Martin, Tony Marturano Leave a commentDear Customer,
CGA ENTERPRISE SOLUTIONS HAS APPOINTED A NEW MANAGING DIRECTOR
I am delighted to be writing to you personally to announce my appointment as new Managing Director of CGA Enterprise Solutions Ltd.
After twenty five years of leading the company, the founders, Paul Martin and Andy Brooker have decided to have a change of pace. I’m humbled by the fact that, after over a decade in my role overseeing the company’s operations as well as some of its most exciting projects, the founders of CGA Enterprise Solutions believed me to be a natural successor to Paul Martin who, along with Andrew Brooker, has stepped down as a member of CGA’s board. Andrew will be succeeded as Technical Director by my most esteemed colleague and now business partner, Tristan Hore.
Tristan has immense technical experience, gleaned from over a decade of working in this industry, and has put this to good use over the past few years serving as CGA Enterprise Solution’s Senior Technical Consultant. Tristan’s focus going forward will be to oversee the technical aspects of our implementations as well as work with me to develop our product portfolio and bring both business software, mobile and cloud solutions that are not only relevant to you but are innovative, intuitive, and cost effective.
Paul Martin and Andy Brooker will continue to work with CGA Enterprise Solutions; Paul as our Senior Business Analyst, enabling new prospects and existing customers realise their true business potential by offering real world and insightful advice, whilst Andy will continue to work with our alliance partners to spear head innovative, practical product development.
It’s a very exciting time for all of us at CGA Enterprise Solutions as, finally, after many years of enabling our customers to streamline and improve their operations, we now have good cause to turn this knowledge on ourselves with the view to bringing you the best possible service available in our industry, and with your support and feedback there’s no doubt we’ll succeed.
In 2011 we boasted excellent customer retention but we’re not getting complacent. You will have noticed that we’ve already refined the way we work by changing premises, by virtualising our operations and introducing cloud based technology which not only facilitates the effective sharing of internal information but also how we communicate with our business partners, this will result in a faster and much more efficient service to you, our loyal customer. But that’s not all, 2012 is packed with a raft of additional improvements, including the imminent launch of a brand new website with social media integration so we can keep you better informed not only about the latest news, products and services but, most importantly, bulletins that are relevant to you and the products that we maintain for you. We’ve also noticed that over 65% of our customers prefer to log queries with our helpdesk via email. We’re already looking at increasing our support for this preference and introducing tools that will make it even easier for you to get the help you need via a medium that suits you, but more on this later.
There isn’t much else for me to say other than to reassure you that you’re in safe hands. CGA Enterprise Solutions has been trading for many years and at its heart are a group of extremely talented, enthusiastic and experienced individuals with combined industry expertise spanning several decades. My own personal long term strategy is to grow this team but we’re taking things one step at a time. Until then, everybody at CGA Enterprise Solutions has one collective aim; to ensure that, as a customer, you never feel that your loyalty is misplaced.
Thank you most sincerely for your support over the years, rest assured that in my new role as Managing Director, I shall work tirelessly to retain this for many more.
If you have any questions about this letter or indeed any of the improvements scheduled for 2012, feel free to contact Francesca, our new customer care representative, on 0845 2576001 or email customercare@cga.co.uk. Alternatively, contact me directly on the same number or email tony.marturano@cga.co.uk
Yours sincerely
Tony Marturano
MANAGING DIRECTOR
CGA Enterprise Solutions Ltd
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